GENERAL TERMS AND CONDITIONS OF CONTRACTING AND USE

OBJECT

The general conditions stated here will be applicable as regulations for the contracting of MyLocker Mallorca lockers, as well as for their operation and use.

In this sense, the conditions will apply to the contractual relationship between MyLocker Mallorca and the user of the service.

What can the lockers owned by MyLocker Mallorca be used for?

This document regulates the limits and possibilities of locker usage. Based on these regulations, a user can place as many suitcases as they want inside the rented locker(s).

What is the minimum and maximum duration for the service provided by MyLocker Mallorca?

The duration depends on the user’s needs; however, it is between a minimum period of 24 hours (from 12:00 a.m. on day X to 12:00 a.m. the following day) and the time it takes for the user to retrieve their belongings.

When can the user make use of the locker service offered by MyLocker Mallorca?

The service will be available as long as it is contracted, 24 hours a day, 365 days a year.

Once the user has deposited their belongings, who can access the establishment to retrieve them?

Only users who have contracted the service using their personal code will have access to the establishment. However, if the user shares their code with third parties and the third party gains access, it will always be under the responsibility of the main user.

What is the procedure to follow in the event of any type of incident, both with the lockers and in the establishment?

In the case of any other type of incident, the user will have access to MyLocker Mallorca customer service, which can be reached through the email This email address is being protected from spambots. You need JavaScript enabled to view it..

How far in advance can I modify or cancel my reservation?

The reservation can only be modified up to 24 hours before its start.

ACCESS AND RESERVATION

In order to use the smart locker service offered by MyLocker Mallorca, it is essential to meet at least the following requirements:

Being 16 years old or older.
Fill in accurately and with truthful personal information, desired services, and payment methods, which will appear in the reservation field on the MyLocker Mallorca website.
Accept the general terms and conditions of the contracted service and use.
Accept the privacy policy of MyLocker Mallorca.

Once the above steps have been accurately completed, the user will receive a confirmation of their reservation by email. The confirmation email will include the assigned locker number(s), reserved day(s), as well as access codes for the establishment and the locker(s).

RESPONSIBILITIES OF SERVICE USERS AND LIMITATIONS ON THE USE OF LOCKERS

By accessing and accepting the terms and conditions of the service offered by MyLocker Mallorca, the user expressly agrees to:

Make proper use of the facilities in accordance with the rules of good use, specifically ensuring that the locker(s), as well as the entrance door to the premises being used, are properly closed when the user leaves the establishment.
Not use the lockers for purposes prohibited by current legislation. Specifically, the user agrees not to store or deposit objects whose possession or trafficking is prohibited by authorities or specific regulations (such as stolen objects, drugs, pornographic materials, or any degrading materials towards human beings, etc.).
Not store any items for which a license or authorization is required (such as weapons of any kind).
Not introduce any flammable, contaminating, or potentially hazardous materials into the lockers that could pose a risk to other users or the facilities (such as flammable objects or dangerous or contaminating substances).
Not use the lockers to store or deposit animals or any living beings.
Not introduce any biodegradable substances into the lockers, such as food or beverages, to prevent damage to the facilities.
Ensure that the security code provided to access MyLocker Mallorca service is not transmitted or provided to third parties, and assume strict responsibility for any consequences that may arise in case of such transmission.
Not use the lockers to deposit goods that should be collected by a third party. The lockers should not be used as a means of trafficking goods between parties. This is a use that MyLocker Mallorca does not authorize.
The user shall not remain in the establishment longer than strictly necessary to deposit or retrieve their belongings.
Not consume food or beverages inside the premises.
Ensure that the lockers are left in the same condition as they were received at the beginning of the reservation and, specifically, notify MyLocker Mallorca via the email This email address is being protected from spambots. You need JavaScript enabled to view it. of any damages or incidents that may arise during their use.
Not take photographs or videos inside MyLocker Mallorca premises or of their security mechanisms.
Not include money, jewelry, technological items (tablets, computers, televisions, etc.), or high-value goods in the lockers. The user assumes sole and exclusive responsibility for the decision to use the rented lockers to store such high-value items

RESPONSIBILITY AND CONSEQUENCES OF THE SERVICE USER ARISING FROM NON-COMPLIANCE WITH THEIR CONTRACTUAL OBLIGATIONS

The user shall hold MyLocker Mallorca harmless for any damages or defects resulting from non-compliance or lack of diligence regarding their obligations derived from this contractual document.

Failure to comply with the contracted deadline for the locker service

MyLocker Mallorca reserves the right to empty the lockers due to failure to comply with the contract deadline in order to arrange the shipment of the user’s belongings (with the full cost of such return borne by the user). If fifteen days have passed without being able to contact the user or without the user contacting MyLocker Mallorca, and if the belongings have not been retrieved, it shall be deemed that the user has abandoned the goods for all purposes. In such case, MyLocker Mallorca will cease to keep them and dispose of them as it deems appropriate.

For each 24 hours that elapse from the expiration of the contracted service deadline without the locker(s) being released by the user until their delivery or collection by the user, a penalty equivalent to one full day’s rent will be imposed based on the price stipulated for the reserved locker.

Additionally, a penalty of € 90,- will be generated, which the user must pay to MyLocker Mallorca for administrative expenses.

For the management of the return of belongings with transport companies chosen at the discretion of MyLocker Mallorca, a commission of € 60,- will be generated in addition to the transportation cost and the penalty established in the previous point in favor of MyLocker Mallorca. MyLocker Mallorca, as well as the transport company, shall be exempt from any risk of damages that may occur during the return process.

The return of belongings will take place once MyLocker Mallorca has received payment of the amounts specified in the previous sections from the user. If more than 12 calendar days have passed since MyLocker Mallorca notified the user in writing of the amount to be paid and the user has not made this payment, it shall be deemed, for all purposes, that the user has waived the return of their belongings. Therefore, MyLocker Mallorca will proceed as specified above for abandoned goods and may be deposited in the lost and found section managed by the Municipality of Palma de Mallorca.

Non-compliance with the rules of use established in this document.

MyLocker Mallorca reserves the right to remove any object that, with knowledge that it does not comply with the usage regulations of the lockers, is also an object not allowed under these conditions. In such case, MyLocker Mallorca shall be authorized to call the authorities and law enforcement agencies, as well as to report such conduct.

The user shall be solely responsible for the objects deposited within the lockers owned by MyLocker Mallorca.

In this regard, by accepting the terms of the contract, the user shall be fully responsible for any damages or deterioration that may occur to the lockers due to their improper or inadequate use. In the event of such case, the user shall be obligated to compensate and restore MyLocker Mallorca for the physical damages caused to the locker(s), as well as for lost profits.

PENALTY PAYMENT BY THE USER

The penalties established in these terms and conditions of contract and use shall be paid by the user using the same payment method used to contract the service, or by bank transfer to the account indicated by MyLocker Mallorca.

The user expressly agrees that MyLocker Mallorca may collect the amounts specified in this section using the user’s card or payment method used to contract the service.

OBLIGATIONS BY MYLOCKER MALLORCA

MyLocker Mallorca undertakes to keep the locker service active and provide the user, during the contracted period, with the locker(s) they have rented in good working condition.

Furthermore, MyLocker Mallorca undertakes to resolve any incidents that may arise during the use of the lockers as quickly as possible.

LIMITATION OF LIABILITY BY MYLOCKER MALLORCA

MyLocker Mallorca offers a service to users for leasing storage spaces for their belongings; however, it will not be responsible for the custody of the belongings. The user will be solely responsible for the items they place in the rented lockers.

If necessary, the user must file a complaint with the relevant authorities in the event of theft (regardless of any actions taken by MyLocker Mallorca).

Although MyLocker Mallorca has insurance to cover certain cases of loss of belongings, such insurance will not cover the loss of cash or virtual money, jewelry or costume jewelry, such as gemstones or others, watches, plasma screens, and generally any type of technological objects (LCDs, GPS navigators, mobile phones, computers, tablets), works of art, data storage systems such as cards or other media or devices that can contain or store data.

COMPLAINTS AND SUGGESTIONS

If the user wishes to make a complaint or suggestion, they can do so by sending an email to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it..

At MyLocker Mallorca, we will try to resolve the incident and find a solution that serves the interests of both parties.

Furthermore, if the user is not satisfied with MyLocker Mallorca`s response, they have the option to submit a complaint form to the consumer authorities.

APPLICABLE LAW AND JURISDICTION

The applicable law will be Law 7/1998, of April 13, on general conditions of contract.

In this regard, the parties submit to the jurisdiction of the Spanish courts and tribunals to resolve any disputes arising from or related to this contract.

CONTACT INFORMATION

If any user has any questions about these general conditions or any comments about the MyLocker Mallorca website, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
offers).